FAQ

1. What is the return policy?

Our return policy allows you to request a return within 14 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. Sale items and gift cards are also non-returnable.

2. How do I initiate a return?

To start a return, please contact us at theurbanjeweler@gmail.com. We will provide you with a return shipping label and instructions on where to send the package. Please do not send the item back without first requesting a return, as it will not be accepted.

3. What should I do if I receive a damaged or defective item?

If you receive a damaged, defective, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

4. Can I exchange an item?

If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

5. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be automatically processed on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

6. What if I haven't received my refund after 15 business days?

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at theurbanjeweler@gmail.com.